Relationship Manager

Surry Hills, NSW
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Publift

About us

We lift ad revenue for Aussie & Kiwi publishers through cutting-edge ad tech and a team of awesome people. Founded by 2 former Google executives, Tobin Page and Colm Dolan, they saw firsthand how publishers struggle to keep up with the complex advertising landscape. They knew there was no shortage of ad platforms out there for publishers, but nobody seemed to be helping publishers to combine all of these platforms effectively. It became very clear there was a massive opportunity to find a way to do this so publishers could focus on what they do best: create content.

Headquartered in the trendy Sydney suburb of Surry Hills, Publift is now a team of 20 loaded with expertise, passion and a cheeky sense of humour. We fill the resource and knowledge gap often faced by digital publishers with the ultimate goal of lifting ad revenue (while having a bit of fun).

Job Title:

Strategic Relationship Manager

Location:

Level 9, 46 Kippax Street, Surry Hills NSW 2010

Job Type:

Full Time

Supervisor:

Catharine Nixon, Operations Manager

STRATEGIC RELATIONSHIP MANAGER:

We’re looking for the right person to lead our Customer team in Australia and New Zealand. They will be responsible for cultivating and maintaining relationships among Key business partners while also developing strategies to increase revenue for their businesses. The right candidate will grow this channel, the team and become head of the Customer department. He/She will report directly to Publift’s Operations Manager and be the crucial link between management and the Customer team. People management training and development will be included as the team grows.

MAIN DUTIES/RESPONSIBILITIES:

  • Manage relationships with key clients
    People management in the customer account team
  • Deliver revenue growth against quarterly & yearly targets
  • Regular client meetings & QBR
  • Execute customer success plan & minimise customer churn
  • Manage publisher community events & coordinate with the Marketing Team
  • Analyse opportunities & forecast strategic changes
  • Develop & execute plans for strategic growth
  • Positively represent & grow the Publift brand

Skills

  • A bachelor's degree in a related field.
  • Self-starter with strong self-management & time management skills.
  • Adaptable people manager. Strong interpersonal skills.
  • Aptitude for leadership.
  • Solutions focused mindset approach.
  • Ability to organise & manage multiple priorities. Track record demonstrating this.
  • A sociable, upbeat attitude & the ability to develop excellent relationships with customers/partners.

Experience

  • 5 years of experience working in digital media. Broad understanding of the online advertising ecosystem.
  • 3+ years of demonstrated partner relations, account management and sales skills at a tech firm or publisher/media organization.

Perks of the Job

Flexible hours & location

Work from home if needed, or adjust your hours to better suit your lifestyle.

Creative office space

Whether you're a ping pong fanatic, a music enthusiast or just love your city, our rooftop penthouse office has something for everyone.

Learning & Development

We encourage constant learning both inside and outside of the office. Let us know if there's an area you'd like to develop.

A genuine focus on wellbeing & lifestyle

We believe a fresh brain works best. That's why we encourage a genuine work / life balance.

Flat structure

Everyone has the chance to make an impact on the business here. Have your say.

Company Trips

When we hit target, we get rewarded. Can you feel the Bali sun on your skin yet?

Sydney

Level 9, 46-56 Kippax Street
Surry Hills NSW 2010
Australia

Melbourne

Level 2, 696 Bourke Street
Melbourne VIC 3000
Australia

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